Refund Policy at Crust & Ember Pizzeria
Last updated: March 1, 2023
Overview
Thank you for choosing Crust & Ember Pizzeria for your meal. We take pride in the quality of the food and service we offer. However, we understand that there may be occasions where you need to return an item. The following policy outlines the circumstances under which refunds can be provided.
Cancellation Policy
If you need to cancel your order, please contact us immediately at +44 20 7946 0958. Orders can only be canceled before they have entered the preparation stage. Once preparation has begun, the order is considered final and cannot be canceled.
Refund Eligibility
Refunds are typically processed in the following situations:
- Your order has been canceled prior to preparation.
- Your order did not arrive due to an error on our part.
- The food received is not what was ordered.
- The food received is inedible or has been compromised in terms of quality.
Quality Concerns
If your meal does not meet your satisfaction due to quality issues, please contact us within two hours of receipt with a detailed explanation of the issue. Depending on the situation, we may offer a replacement or a refund. We may require photographic evidence to support your claim.
Refund Process
All refund requests should be directed to our customer service team via phone at +44 20 7946 0958. Please provide your order number, contact information, and the reason for the refund request. If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.
Non-Refundable Items
Certain items are non-refundable, including:
- Gift Cards
- Special promotion items
- Any item not in its original condition or is damaged for reasons not due to our error
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.
Changes to Our Refund Policy
Crust & Ember Pizzeria may update this refund policy occasionally. We encourage customers to review it frequently to stay informed of any changes. Your continued use of commonwealthaccess.sbs after any changes to the policy will constitute your acceptance of such changes.
Contact Information
If you have any questions about our refund policy, please reach out to us:
Crust & Ember Pizzeria
+44 20 7946 0958
43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom